FAQs

Where do I pick-up for local orders?

All local orders will be dropped off at Lily's Kitchen on Bullard/West in Fresno for pick-up.  Use code "LOCAL" at checkout and select Pick-Up option.  You will receive a separate notice once order is ready.  Drop off dates will be Wednesdays and Saturdays.  If there is a change in process for that week, you will be notified. Alternative pick-up locations may be available.

What is the processing time for an order?

Orders are processed Monday - Friday.  General processing time is 2-4 days (excluding weekends).  Shipping time will vary based on destination of order.  We try our best to get orders out in a timely manner. Please allow us time to prepare, package and ship.  It is generally 1-2 of us working on orders at this time.

I have questions.  How do I get answers?

You're here! That's the first step.  This page will be updated frequently as we manage the ebbs and flows of business. If you can't find the answer here, please use our CONTACT PAGE to submit an inquiry.  We will do our best to respond within 24 - 48 hours. 

Help! I don't know how to use my product.  Where can I go?

Don't fear! We are here to help! Product care instructions are available at the bottom of every listing and on our Product Care Instructions page.  Can't find what you're looking for? Shoot us an email.

 

We will add to this page frequently.  Thank you for helping us make this page useful!